NO SERVICE!

I app**** for an unabridged marriage certificate at the Edenvale offices on 24 June 2015. On following up with numerous calls the the call centre throughout 2015, I was eventually told on 09/12/2015 that they could not find my BI30 document. I requested the document from our marriage officer and I sent this to Home Affairs on 15 December 2015, hoping this would speed up the process. They acknowledged receipt of the required document.<br> I follow up every week and just get told by the call centre they are waiting for feedback from the processing department. They can not put me through to the processing department and can not assist me except sending a request to the processing department. What utter nonsense that I can not speak to someone who can assist me. Each time I follow up either telephonically or email, I get the same reply. This is 7 months later I need the unabridged marriage certificate urgently. They don't seem to care a damn. My case number is ***