No response on + 3 year old application

it's been 1146 days since my original application, 27 times longer than the normal six weeks process, 495 days since resubmitting forms attached, 575 directly related emails saved, directed to 20 DHA positions/personnel including the Minister of home Affairs Mr Gigaba(cc'd), countless calls and no answer from the DHA Call Centre currently for three weeks. And this is despite efforts by Director: Administrative Secretary, Ms Nobuhle Mazibuko(cc'd) and Director: Birth, Marriages, Death & Records Management Aaron Ramodumo(cc'd) via several e mails over the last two weeks since I pleaded directly with the Minister of Home Affairs. But their deadlines have been ignored by several DHA personnel. My DNA evidence of paternity is absolute, the evidence properly witnessed, translated and certified. The DHA has the wrong information on record and I wish to put this at rest and wish to have my parental record rectified, this is also in the interest of the DHA.