No response even after 2 weeks

Hi, i did an online application which was declined, i then decided to go to my local dha and do my smart id card there, I've been there 4 times on which i was turned away due to the number system. I then went one day and on the 5th day i was lucky to get a place, i did the payment and then bam at the photobooth it kicks me out. Now the supervisor said he would mail head office since he couldn't help me remove the online application, however i am still awaiting a response from home affairs. This supervisor has been nothing but helpful but how does he help his customer if home affairs does not respond to his email? Going for my third week now awaiting response so i can finish my application. The service sucks and already having been there 5 times, wasting my money up and down and still hoping to finish my application for the smart card and for head office not respond to any of his nor my emails