No Help from the Department of Home Affairs

From: Thabo Mdhluli Sent: 06 March 2018 12:57 PM To: ********** Cc: ********** Subject: FW: New ID complaint

Good Day

I am not sure is this platform actually works as I sent two emails and 1 online yet I have still not received any correspondence in this regard. As you can see below an email on the 16.01.2018 an email was sent yet still no response from you guys. How will I vote nor live without my ID? Can someone assist as I’ve called , went to your branches and sent emails but yet there is no help from the home affairs.

From: Images By Tee mdhluli ********** Sent: 16 January 2018 10:48 AM To: ********** Thabo Mdhluli Subject: New ID complaint

Good Day

My name is Thabo Mdhluli ID number ********** 801081

I was provided with this email address as my last resort to get my issue resolved.

I first attempted applying for a smart card ID online...which refered me to the branch for photos and payment...mid November I went to Alexandra Home Affairs and from 6am we waited by 2pm the system was still offline. On the 11th of December I then went to Roodepoort Home Affairs. When I was to take pictures it blocked my application giving this error "Application cannot be serviced at this time.The following application is open at the back office" I was refered to Mamsie a supervisor in Roodepoort. She then sent an email to the IT department she said...I was to come back and reapply ...I went to reapply and it gave the same issue...she called numerous numbers to remove this and eventually she was refered to the Head office...spoke to a lady there who logged a call for me with IT and said it will be resolved within 48hrs After 3 days I called and spoke to a gentleman Khaya who told me IT will never help as I need to go to Alexandra Home Affairs they will assist and Mark the ID I took in 2008 as recieved then the system will open for a new application...I went to Alexandra spoke to the supervisor there she then checked on the system and said it shows that it was recieved everything seems fine there is nothing else they can assist me with...I then called the Head office again and spoke to Osama who said he spoke to his superior and there is nothing IT can do until I lodge a complaint....which really makes no sense why I must first fight to get this thing sorted.

Can someone sort this out for me as I cannot live on temporary IDs and this running up and down being sent from pillar to post is not on as Head Office you should be able to easi

Regards Thabo Mdhluli ********** ********** 546715