NO HELP AND NO1 THAT CAN EVEN ASSIST OR POINT IN THE DIRECTION

Over 6 MONTHS and we cant get a simple answer what can be done, procedure, who can assist!!!!! In January 2023 we went to apply for an ID and Passport for my Niece, after doing the whole procedure and it was our turn to pay load shedding kicked in, we couldn't do payment, we were told to come again nothing they could do, about 2 months later we went in, after trying to reapply we were told because we didnt pay the headoffice has to cancel the application on their side, we CANT REAPPLY or PAY FOR THE PREVIOUS APPLICATION, we were told to come back, every month ever since we have been in the branch either to hear offline or waiting for headoffice, we called the customer care line to be told they have to assist you in the branch and call us from their, when you in the branch and they online you cant get through to customercare line. WHAT DO WE DO NOW, WE EMAILED CUSTOMER SERVICES THEY ASKED FOR APPLICANT DETAILS AND NO RESPONSE SINCE MAY 2023!!!!!!!!!!!!! WHO DO WE CONTACT????? BRANCH MANAGER NOT AVAILABLE LIKE EVER!!!!! HOW CAN WE HAVE SUCH AN IMPORTANT DEPARTMENT AND NO SERVICE!!!!!! NO ONE CAN EXPLAIN WHAT DO WE DO NOW!!!!!

WE TRIED TO DO AN ONLINE APPLICATION BUT IT SAYS WE ARE AWAITING FOR ID COLLECTION BUT IN THE BRANCH THEY SAY THERE IS NO ID!!!!!!!!!!!!!!!!1

IS THERE ANYONE IN THE DEPARTMENT THAT CAN ASSIST?????????????