No Feedback on Smart ID Application (Tongaat Branch)

I am writing to express my extreme dissatisfaction with the Department of Home Affairs Tongaat branch regarding my Smart ID card application. Despite numerous attempts to follow up, I have received no feedback or updates on the status of my application. I app**** for my Smart ID card at the Tongaat branch in March 2025, and to date, there has been zero communication from your office. I have reached out to the following officials without success:

Derrick Naidoo Aldino Subramoney Fikile Shabalala Home Affairs Contact Centre (HACC)

This lack of accountability and transparency is unacceptable. The advertised turnaround time for Smart ID cards is approximately 14 working days, yet I have been waiting far beyond this period with no explanation. I demand an immediate update on the status of my application and a clear timeline for when I will receive my Smart ID card. If this matter is not resolved promptly, I will escalate my complaint to higher authorities and share my experience on public platforms.