Nedbank Durban North Home Affairs

I’m a NEDBANK client and recently visited the Durban North NEDBANK branch, where the Home Affairs service is offered. I took my wife and son to collect their paid-for IDs and passport — expecting a better, more professional experience compared to a normal Home Affairs branch. Unfortunately, what we experienced was degrading and completely unacceptable.

We arrived at 14:10, well before the 15:30 closing time, with no queue and only four other clients present. Yet, a white lady with short hair, clearly a Home Affairs staff member, treated us with open hostility. She was rude, dismissive, and unprofessional — speaking loudly, refusing to help, and telling us to come back the next day despite the time and circumstances. She even shouted at me and my wife privately, after I tried to calmly ask for clarity.

To be clear: I understand that NEDBANK and Home Affairs are separate. But this service is housed in your branch, and I chose NEDBANK because I believed I’d receive better treatment. I have never been so embarrassed or humiliated.

We travelled an hour, only to be disrespected and turned away with no valid reason. No one should be treated like that — especially paying clients.

This experience deserves urgent attention.