my P/R Verification

This review is for Heidi Stevens, citizenship section. Barrack Street Office Cape Town

She has been ignoring my emails.

I wanted to apply for citizenship, so I went to Home Affairs and got all the necessary documents to send them off to Pretoria to verify my documents are legit. I do not mind the process; I app**** in 2019 before COVID. When COVID hit the entire world, everything came to a stop.

When the offices of home affairs opened, I went there, and they told me to wait because Heidi Stevens was not in. I waited for about a month before I went back to her. First impression since the last time I saw her before COVID, the attention, and she has a way to make you inferior.

She looks at me up and down and says, Do you think the figure prints and documents were to verify your documents are legit? because when you apply for citizenship, you will have to pay a fee of R400. I said no problem, because I remember before I got the permanent residency, my mother app**** for my travel document at Refugee Home Affairs, and we paid R400, but till date I have never received a travel document.

My first email: Email: 16/11/2022 at 15:46

Please, I need your assistance. For my P/R Verification with my documents, I traveled to the Department of Home Affairs in Cape Town at 56 Barrack St., Cape Town City Centre, Cape Town, 8000. I was informed that it would take six to twelve months after they were all sent on 10/10/2029. But COVID-19 occurred, and I was unable to check on it.

When the Department of Home Affairs in Cape Town opened, I went there and was greeted by the same person who helped me on October 10, 2029, who advised me to return because the department was not yet open. When I returned today, I discovered the person had left for lunch. Someone told me to phone the number listed on the website and request to be connected with the citizenship office. I followed those instructions exactly, but when I dialed ***, no one picked up the phone. I also tried ***, 40, 01, 12, and 19 without success. I even phoned the *** customer care line. I spent around nine minutes on the phone.

She responded: Email: 17/11/2022 14:18 Dear Ms Nahimana

The pr verification is not finalized yet , you can also send a email to *** for a follow up. You attach copies of your id , permanent residence cert and passport to the mail and write that it is for Naturalization.

Kind regards Heidi Stevens Citizenship section Barrack street Office Cape Town.

All want is to know about the my P/R Verification so I can apply for my citizenship, it's been 3 years im not counting 2019 when I app****. For someone who works with people everyday she is not friendly at all. I did say in my email that '' And even as I'm composing this email, I have a feeling that you're going to make it difficult for me to submit my application.'' This is what they do to make you suffer they will delay your process. I have heared and seen it with Refugie's home affairs.

Second Lost Email sent: 14/12/2022 Good morning

Nothing back yet.

Regards Heidi Stevens Citizenship section Barrack street Office Cape Town

Lost email from her before started ignoring me: 09/02/2023: Good morning

The pr verification is not ready yet , please send the mail to the email address I forward you last time.

Kind regards Heidi Stevens Citizenship section Barrack street Office Cape Town

The Department of Home Affairs is not bad but the workers and not all of them, what is funny whenever I will go to home affairs my mother will always say ''I pray you get someone who is nice to assist you'' It's heartbreaking how we are treated because we from another countries really. To make it worse if you do not know english well omg you are in trouble, my mother did face those challengers.

If I say I'm furious it is understament.