My cousin Ntuthuko Mkhize does not have an ID and Birth and we requested help since he is 38 and can't work because every job wants ID, he even tried to commit suicide

My cousin Ntuthuko Mkhize does not have an ID and Birth and we requested help since he is 38 and can't work because every job wants ID, he even tried to commit suicide.He was told that they will get back to him in August but when following up no one answers.please find the attached correspondence.