Most terrible experience with home affairs.. 2months and still no ID

Having to wait 2 months for a smart card ID is ridiculous! We went through to the home affairs branch in Centurion on 6th August and to date... no sms for a collection... I went through to the branch last week, waited 4 hours in the collections line, put my ID number on the list and waited to be called by the person that was assisting to get some kind of feedback and when he came out to call the names on the list didn't even bother to say that my ID was not ready and just walked back in... what if I continued to wait! I had to follow this individual into the office and take the paper and look at myself to see the ID is still not ready.. And with NO reason for the delay... after getting home and holding on the line to head office for 45min the person who answered took my query... put me on hold and then cut me off... I called back spoke to another advisor explained my desperation and got a case number... I was told last week to call back on this Wednesday l, i called but they still cannot confirm when it will be sorted! Today the contact number says it's not available! I am so ****ed off right now.. cause if I didn't have to do it through this department... I would use an alternate place... but we are left with our hands tired cause we have to rely on the department to have this done.... I don't expect a reply... cause I don't even get a reply on the -mail sent to the department. However ... if there is someone at the department with the value of Human... cause we who rely on you are no less Human than you are and should be treated like it, then my case number is below Cade No: *** Maybe this complaint will help getting the ID completed!