Misconduct and Deception

I went to Maponya mall today at 6 am to apply SUBMIT documents after struggling to do it online, we stood outside in the cold until they opened at 9, the lady who was assisting me, her name is Bella Mohatse said I should go to Johannesburg to submit the documents because I chose JHB CENTRE instead of Maponya therefore they can’t access my claim which was captured by Cavin Solomon with the attached declaration form, so I then informed her that last week I was turned away from Main Street Labour department because they don’t assist Soweto people She said there’s nothing she can do and the only option is to go back to Johannesburg and give them a false address in order for them to assist me I then asked her if she thinks what she’s telling me is right, she said yes and I told her that she as a government employee is telling me to lie about my residential address and she is teaching me *******ion and what about the batho pele policy which she has to adhere to I informed her that their system is not user friendly and as a result I made mistakes and I forgot my login details to upload documents I asked her to cancel the application that are already cultured so that I can do a new application, she said she can’t 😡the system will automatically override them, I told her that I’ve been trying the whole week and the application are still on the system and there’s no link sent to reset my password which I can’t remember because I have depression. She still insisted about online application I informed her that I called the call centre but they couldn’t assist me which doesn’t make sense to introduce online applications and have a call centre and agents have no access to certain information about online services, she showed no empathy and willingness to help me redo the application there, she insisted that I should do it online and go back to them to submit the declaration form which is already captured by Cavin why can’t she use it, Shea I U19 form is hand delivery to them What an attitude and lack of customer service, she asked if she can go to the ladies because we are done on her side how about me I said I don’t know you tell because you are so quick to dismiss me after waiting for so long and being put from pillar to post and their system is failing me I need my application to be processed with immediate effect I don’t want to know where the application was captured because I have freedom of choice and I expect effective and efficient service, I’m on unpaid leave for 3 months due to major depression and I need my benefits, I am annoyed and angry about the manner in which she talked to me and if this could happen to a person who is knows her rights, what about those who are clueless and have no access to internet. I demand a resolution within 24hours and I expect disciplinary action to Bella and Cavin who is sitting with an incomplete application and I’m not informed, the IT DEPARTMENT SHOULD BE PRODUCTIVE AND SEND ME MY LOGIN DETAILS AND CANCEL THE 2 applications so that I can do a new application, this is disgusting and unacceptable and the service levels are extremely horrible compared to uptown places *** Brenda Ndima