MAFATSANE DEPARTMENT OF HOME AFFAIRS EVATON SEBOKENG

I app**** for an ID smart card and passport on the 09 September 2022, as I was finalizing payment, my slip got stuck and could not print however this matter got resolved hours later, to my surprise I have not received any acknowledgement from home affairs saying that I have app**** for smart csrd and passport, when I call their customer line I am told that my profile states "outstanding payment" when I talk to one of the DHA employees I am told that they have done everything it's HO who needs to do their part, I am in need of both my ID and passport it's 1 month now of no response. I really have no idea how to resolve this.