Lack of Service Delivery

Displeasure of dealing with the Roodepoort DHA. On 7th March 2015 I went to apply for a new smartID. My receipt shows that I made payment at 10h45 on the day<br> Payment is followed by the photographs process, which I did successfully & waited to go to the counters to complete my application. The queues were so long such that at 16h00 when the IT systems supposedly went down, I was still in the queue<br> Send away instructions from officers who were on duty were<br> Have to restart the process on a new day, re-take photographs & proceed to counter to complete applications<br> The same receipt cannot be used to apply at another DHA office <br> Refunds not allowed<br> Quality of the receipts poor, keep in a money bag <br> You will be given priority when your return to complete your application<br> Fast forward, I returned on Saturday 18th April 2015 treatment from Office Manager, Pearl Poto<br> First accuse me of mishandling the receipt<br> Join queue like everybody else - of people going to start the process from payment <br> No policy says if one had been turned back previously, effort will be made to assist them asap<br> Promises were made by the officials who were on duty was their discretion<br> Refund is possible but Finance off