Lack of customer service

I have been standing in a que that is not moving from 8am I am supposed to be going back to work but I'm still in the que that has been standing still that is not fair the are adults here standing in the cold then u expect people won't get sick like really why are we paying tax for if we are going to stand for decades in a que that is not moving come on please do something because this home affairs that is based here at Jhb next bree taxi rank