Labor department complain

I got retrenched on the 28th of August 2020, therefore I decided to apply for my uif online due to the Covid regulations and all so I thought it will be easier for both me and the employees at the department of labor. I completed my application on the 5th of September 2020, immediately after completing the application online o got an sms stating that my application has been completed and that I’d be contacted within 35 days I don’t know for what cause it didn’t say there I sat waiting for over 35 days I then decided to go do a follow up at my nearest labor department which was Maponya Mall, I got there at 5am because I know that queues are long. Around 8am employees started coming in but only started work at 9:30. Now due to the pandemic we were only assisted by two people. Finally when I got one of them for assistance I was asked if my documents were scanned I rep**** no, she then asked for them, I gave her, she then took them and put them in a box. She then told me to come back on the 10 of November to see if my documents have scanned I then left. I waited and there was no payment still. I went back again on the 20th I was then told to wait till the 10 of December if I don’t receive any payment I must come back. Now this is the worst labor centre I had ever been, I keep checking my status on ufiling and it still says sent to assessor even though I’ve been told that they’ve sent the assessor an email to notify him/her that my documents have been scanned. I’ve been unemployed for over 3 months and I haven’t received anything. While others have been payed. It’s disgusting honestly.