Just got married wife n i went to home affairs umgeni road kzn

Just got married wife n i went to home affairs umgeni road kzn.to do smart card id n change surname security guard at entrance very arrogant sed go do online which we did try before doing a walk in at home affairs umgeni road we try many times to do application on line but failed drove all wayfrom pinetown only to be turned down by security guard say do on line .till now we still cannot do on line please advise further