Infuriated and frustrated Citizen

I app**** for my passport and smart ID on the 7th of May 2021. And 2 weeks later my ID was available for collection.

I then collected and queried about my passport. It was advised to me that my passport is stuck on printing at the Pretoria head office since the 11th of May 2021. Emails has been sent by the Home affairs Cape Town branch supervisor and she has been trying to get through to Pretoria for the past month and the passport is still stuck.

I have been at home affairs office from the 3r of June 2021 every day for the past month and the only feedback I receive is the passport is stuck and they will escalate. I have attempted to call the head office multiple times a day and have received nothing, no one is answering this line. I have spent 100’s of Rands to get myself to the home affairs office and on airtime and still nothing, I even offered to send a courier to Pretoria at my own expense and this cannot be done.

I need to be on a flight for work purposes on the 7th of July and the flight tickets needs to be booked on the 1st of July and I still do not have my passport, THIS IS EXTREMELY UNACCEPTABLE as many has app**** after me and received the passport within a week. I was **** to and advised that all passports are stuck, however I was at the Home affairs office and passports was delivered. This is extremely ill full, infuriating, insufferable, intolerable, unendurable, frustrating, unprofessional, mentally tiring, emotionally draining and quite sad