Inefficiencies on ID application

I went to Randburg Home Affairs on the 19 August 2015, to make a new smart card ID application i should mentioned that i did not choose to make an application FOR JOY OR TO HAVE IT JUST IN MY WALLET, but because i just got married and needed to change my surname, and it is also according to SA Legislation to hae valid and updated ID's . I was told that it will take approximately 6 weeks turnaround time to receive an sms that it is ready for collection. Today is the 03 November 2015 still i am without an ID which i an now desperately in need of , for our bond registration and most of my other personal details. I started calling the customer care number ***, today it is the 8th time i call to receive the same feedback that my application is with the fingerprints department for verification, and they have created a case everythime i call they are escalating. I mean for 3 months at FINGERPRINTS department, that it is when you get a clear answer that somebody out there is not doing their job and which make the whole department inefficient. As it is now i do not know what is expected of me because i have been following up, and no luck at all.