Incompetency

We've app**** for an ID for my mom Margaret Memory Makoka in 2015 at Springs Home Affairs, helped by a guy called Peter Davids , for some odd reason they just cant release it from their department for over 2 years now, when we ask what seems to be the problem no one seems to know. This Peter Davids keeps making false promises to a point where he told us there's nothing he can do. Case number ********** 43. Please help because my mom cant do anything as everything requires an ID.