INCOMPETENCE PROCESSING RENEWALS

2 APRIL 2015 apply passport renewal<br> 3 JULY 2015 go to collect, stand in street in the sun and line for 3 hours<br> passport not ready, need full set of fingerprints, no communication from home affairs to inform me<br> that they need these <br> phone 27 AUG, no progress in processing renewal<br> get a case number to escalate application renewal<br> 3 SEPT 2015 phone again, no progress in renewal application<br> request needs to be escalated again?<br> the supervisor will be late for work today<br> awaiting a call from Gift Geshone today to find out where my passport is.<br> customer services cannot give any answers besides escalating again, and head office, where the processing is done, does not deal with the public.<br> what is the use of calling ,standing in ques for hours, getting case numbers, calling again and nobody can help or give any assistance and answers. the call center serves no purpose as they cannot assist.<br> department of home affairs do not communicate with citizens, the responsibility rests entirely on us to stand in ques and make endless phone calls and get no assistance or results<br> why does it take 5 months to try to renew a passport?