Improve their customer service

On the 8th of December 2017 I took my 18 year old son to home affairs Maponya Mall to apply for his smart card ID. On the 6 February he went to check if his smart was ready he was told his smart card was send for printing on the 24 January 2018 and it is stuck on the system he was not told when will he get his Smart card .My son is in matric on that day he missed classes only to find out his smart card is stuck on the system. How long does one has to wait to receive his smart card. The service at Maponya Mall home affairs is very poor and frustrating