I'm widow... Applie...

I'm widow... App**** for my Computerized marriage certificate in October 2020..checked 3 mths after application only to be told. Not ready... Thereafter been to umgeni road in dbn every mth... Still not ready... Eventually the supervisor sent email.. Told me on my that they read the mail.. But still no response.. I went a step further.. Emailed Mr Ashwin Rams under... Still awaiting his response..please help me