Id still not received

I app**** for a new Id on the 22nd of July at Fnb The Grove Lynnwood Pretoria, as of today no feedback for collection. I went to Fnb The Grove on the 13th of September and the agent stated to me a call would believe logged to Home Affairs and I would be phoned back, no call received. Phoned Home Affairs beginning of October and got a ref number *** and stated phone back after 2 weeks since it's still with fingerprints. On the website logging in to Home Affairs the status shows processing since July. What is taking so long?