ID BOOKS

ON THE 7 JULY 2015 MYSELF AND MY MOTHER (SHE IS 79) WENT FOR OUR ID BOOKS, UPTILL DATE WE STILL DID NOT RECEIVE IT. I HAVE PHONE NUMEROUS TIMES AND EVERYTIME THE HAVE THE STORY THAT THE SYSTEM CANNOT READ OUR FINGERPRINTS AND THAT THY HAVE TO GO AND LOOK IN THE ARCHAVE FOR OUR OLD FINGERPRINTS. A CASE WAS LOCKED WITH HOME AFFARIS HEAD OFFICE WITH THE FOLLOWING NUMBERS: YA JANSEN VAN VUUREN ***) AND A GREEFF ***). I HAVE PHONED NUMEROUS TIME AND STILL DID NOT RECEIVED POSITIVE NEWS. I WILL APPRECISTE IF YOU CAN LOOK INTO THIS MATTER, SINCE AS I MENSIONED IT IS URGENT. THANK YOU VERY MUCH FOR YOUR KIND ASSISSTANCE.