ID application of "special needs" daughter "automatically cancelled" by system without informing me

App**** for ID on 19 Februarie 2025 for my "special needs" daugter and followed up after 2 1/2 months. They could't give a reason, but "they'll" escalate. Two week after that I phoned again and "they'll escalate. Four days ago I was informed by the Manager of the Menlyn branch that the system "automatically cancelled" the application because it hasn't moved since we app****. We now have to visit their office AGAIN and apply from start!!!! 😡 Let's blame EVERYTHING on "the system" and say "sorry". That will solve all problems