Horrible service from home affairs in springs

A very disgusting service from this department, on the 29/4/2021 I went there to change names for my child' birth certificate and was told to check after 3months or wait for 9 months to get the certificate. Exactly on the 3months period I went to Springs offices to check as I've done the application there and was told it's not yet ready for printing went back home and waited for 9 months, took a day off again went there was told it's not ready, went back home. Went again in November 2022 was told not ready,went back home with nothing,I went again on the 3/2/23 was told again that it's not ready,for heavens sake I took a day leave to check the certificate, how long should I keep on going there to check and the worse part is we only deal with security guards not the officials and the officials sit in the office don't mind about us the people who want service from them. I called the call center no 0800 .....and it's not in use I've sent an email also no respond not even sure if there's an official looking into my query. The government should employ people who are willing to work and know about customer service cis right now I can say those Officials are not trained on customer service they get paid for doing nothing getting bonus just to put their bums down even 13th check just to say we saw u coming to work but no performance is done to them