Horrible service ever.

Randburg is horruble,I travel fromnjoburg to randburg to wait for another housr.What the use of do the booking while they cannot be able to manage the time. My appointment was at 1pm ,I arrive here before 1pm , is 14h35 Iam still at the queue waiting.what kind of nonsense is this. I did walking in alexandra they rwfuse ro help.me I hook randburg still horrible service I Get