Home affairs umgeni lack of professionalism

I have been speaking to the District Manager at the Home affairs in umgeni Road in durban since the 14th of August. To date she has not been able to resolve. She reads my messages on WhatsApp but does not reply. Except to advise that the system says I'm holding two passports.

Since the 31st July I have spent two full days from 8am to 2pm waiting in the queue to apply for my passport which I urgently need as I'm a resident overseas.

The supervisor Zandile at the office was highly rude and refused to assist with a glitch on the system which shows that I have two passports I was asked to come back to see estella on Monday the 3rd August. Only to find her not at work. Only told after two weeks that she was on leave.

The manager Mr Magagula refused to get in touch with Pretoria to remove the extra passport even though the assistant pa to estella was told that he needs to contact Pretoria. I was threatened and bul**** by the staff as I refused to accept their shoddy behaviour and told them I will record them on video.

Mr magagula screamed at both my husband and I and told me his staff will not assist me further.