Home Affairs: their offices, systems and service delivery is shockingly bad.

I am Shocked! I Can’t collect /take home my new ID card because it needs an electronic fingerprint. So far each time i have gone to Home Affairs the systems are off-line for every branch in the city (Cape Town) and they send everyone home. What kind of computer backwards planet are they on? It doesn’t make sense. How can such essential government services be so dismally bad?? No-one seems to care. What is government doing to improve these services? Do they care?