Home affairs telling you they lost your *** is the worst feeling ever

Home affairs I truly disappointed in the quality of service at Home affairs Maponya Mall. I went to fetch my *** and was told it is not available. With the believe I have collected it, told them I did not collect my ***. When they check on the system, it shows that my *** is at Home affairs Maponya. Department of home affairs I need your help, life without an *** is terrible. To add the feeling and thought that my *** is lost bring alot of anxiety what if it was sold, or given to the wrong person. I need the Department of home affairs to assist me.