HOME AFFAIRS SYSTEMS VS REALITY

Did a combined online application for two passports which the system allows and paid R1200 by EFT as recommended by the system in order to avoid queues. Printed off all the paperwork and POP. Had to make an "appointment" at the Boksburg offices for my wife and I to have biometrics done. Again the system allowed a booking for "bulk" appointment for 2 of us but when we got there only one number was issued in my name. The multiple online application only worked for me and once my wife's details were captured I had to pay an additional R600 as the system would not pull through the EFT payment for her application. So 2 passports cost me R1800. My advice do individual applucations online and only pay when you have completed everything at the offices.