Home Affairs nightmare

Stood in a queue from 7 AM until shortly before closing at 3.20 PM . How are people expected to put up with this ? No seating , no shade , no litter bins . System went off line shortly after opening , and then only one of the camera / biometric units was working after that . After 2PM the crowd became seriously restless , and all order went out the window . I spoke to a supervisor , who said the the order of the queue determines who goes in next , and that the security guard knew who should be next from this . What a joke - there was no queue left by then , just a milling mass of people . Can they not introduce a list or number system - surely cannot be that difficult . Disrespect for the citizens of this country , as we are becoming more and more accustomed to. An entire day wasted , and the tragedy of this is that many people in the queue that day were there for the second or third time that week .