HOME AFFAIRS _ MAPONYA MALL

I went to Maponya Mall on the 27.12.2019 to do my smartcard ID application and while there I requested that my passport be done at the same time. I was assisted by Pride (think she is a Supervisor). My application was processed, however only for the Smart ID - when I asked the question (I had already spent about 4 hours) I was told that she could not do anything now (it was about 5pm) and that I must come back on the Monday. I rep**** that I live in Kempton Park and that it is a long drive - to which she rep**** "I think i must not help people from other areas". My response its your perogitive. She then informed me that she will phone me on Monday 30.12.2019 to make arrangements for me to go make the payment at Kempton Park - I would not have to follow the line again. This telephone call was never received by myself so I phoned her and she said she would check and phone me back - she never did. On the 06.01.2020 - I called again - This time I was told that they are offline and she will phone me back. I called again on the 10.01.2020 - same story - we are offline and I will call you back. Once again i called on the 16.01.2020 - she said she would call me back and still no call. If this is the manner in which a Supervisor acts, how can you expect better service levels from her subordinates? Should she not be leading by example?