HOME AFFAIRS LOST MY DAUGHTERS ID DURING THEIR PROCESS.

In October 2023 I app**** for my daughter's ID and Passport at Centurion home affairs, after 1 week I recieved an sms for passport collection. I waited for the ID sms to no response. (January 2024) after 4 months of no response for collection I went to the centurion home affairs to enquire about the ID, the lady sitting at enquiry desk told me that it is still in process. I waited, March 2024 I went back again to enquire about my daughters ID, the lady at enquiry told me that I have outstanding documents, I was alarmed and questioned her feedback since I went through the process of application and I submitted all the documented that were required by the consultant on the day of application. I asked for someone senior to assist me, I was then taken to the counters were my application was checked on the system. The lady told me that she will send an email to cards department as there is nothing she can do from her end. The lady and a gentleman took my daughter's ID number, still no response. On the 19th April 2024 I called the h affairs call center for enquiry, I spoke to C as per REF: ##### he told me all my application documents are in order, he advised me to call again after a week or 2, I called 30th April 2024, spoke to N she told me the same thing C told me. I therefore ask for assistance in this regard as a matter of urgency because I need the ID for my daughter's exams and other personal reasons . Friday 31 May I called and spoke with consultant N , she gave me same feedback... I should call again in a weeks time. One of the consultant told me that the ID might be lost and they have a heavy work load. It's 12 August 2024, I been on hold for 34 minutes with F... I gave her my daughters ID no, the call got cut off... I pesisted and called again, I recieved an auto machine vn of a conjested network. I need an urgent assistance in this regard.