Home Affairs - IT problems

<p>we app**** for a smartid for my daughter in June 2016. it is now August 2017 and she still hasnt received her id which takes approximately 2 weeks. we have been to the Paarl branch about 5 times. due to supporting documents, the application is handing in their sytem. after continious follow ups i was advised via email that the system declined the application and we could apply again. i took a day's leave, kept my daughter from school and went to apply at Mitchell's plain branch. we spent a long time there only to be told that the system would not allow the documents to be uploaded!!!! since then, i have been sending emails, making phone calls, my emails are referred to person/s who doesnt take the time to acknowledge and take ownership to solve this. i am livid with this bad service experienced. pathetic to say the least. i had to have my daughter's birth certificate certified and produce that to the education department for an examination number! i cant see how someone there cannot override the system and take ownership of resolving this long ongoing irritation caused by a government department. disappointing service indeed</p>