Home affairs is more costs more money just to get help. Coming back and forth is costly

I did a passport with home affairs Centurion two years ago and I never got an email or text to pick it up. So I left the province without it, recently when I went to pick it up I was told it’s only kept for a year. I spoke to manager who said he’s gonna let me know what’s going on in two days. Am still waiting, the don’t pick up call nor reply emails, to top it all off I’ve been going there queuing and we get told the system is off. Three times they been using this strategy, clearly it’s a way for us to leave cos they only start working around 12:00pm and cut the que at 14:00 cos “it’s full inside”

Now I am trying Germiston, I don’t need know if it’s a home affairs things but my god the disrespect and lack of service we endure. We’ve been queuing outside since 8:00am, even now as I am texting this.. it’s now 13:15. They said the system was low, now all the employees left for lunch, all instead of changing shifts so that we get served. Please do something about these home affairs systems please. It’s annoying and it’s costly,

I rated because I couldn’t type without rating first.. but Home affairs gets 0