TL
TERRIN L

1 reviews | Active since Jun 2015

24 Jun 2015, 17:02

HOME AFFAIRS IS A SAD AFFAIR MY ***

I app**** for my passport on the 12 May 2015, I was at the last counter waiting for my details to be verified but when the assistant put through her finger print it bombed us out of the system. I sat for an additional 2 hours watching people's applications going through while the apparent Supervisor Jenni Cloete spoke to various people. I eventually left hoping she would keep her word to get everything sorted out but when I phoned back a week later after having spoken to the call center twice already the lovely Jenni had gone of leave and not handed my issue over to anyone else, I then spoke to Benjamin who promised to sort it out with a lovely lady and that they would get back to. By this stage I was already irritated and definitely didn't believe either of them and I have been proved right. It is now the 25 June and not only has nothing been done, I need my passport by Friday and when I phone at 16:22 I was told that I need to go back to Edenvale once again because of their incompetence. <br> Very sadly I am not surprised to see that not only do you not respond to complaints on a branch level but Home Affairs seems to not even respond to complaints on a public forum.<br> SA Disgusts ME

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