Home affairs ID smart card problems

I app**** for my son‘s ID smartcard on 22 August 2022 at ABSA Centurion Lifestyle. Went back to branch in November to follow up after 8 weeks. They send an enquire to Home affairs. Got confirmation email that they received enquirer. Went back to Branch in January. They said they would follow up. Never heard anything. I phone Home affairs in February and they gave me a reference number. I phoned back several times after that and was promised that they would follow up. I need an ID to apply for my son to write his learners drivers licence and for school to write exams. I phoned again yesterday. Was told that the application got stuck on the system so they can‘t process it and I can’t apply again. Told me they will try to get hold of IT to remove application so that I can apply again. It is still on the system and nobody is phoning me back? This is so frustrating and I really don’t know what to do anymore.