home affairs durban

i have app**** for an identity cause on the 25th of April because i had lost my ID book and needed a new one in order for me to write exams.still today i haven't received anything yet.i have been running back and forth for almost 15 days back to back..and am being told different stories inter alia my fingerprints cant be found , on the same breath am denied a temporary ID and am writing my exams again next week.