Home affairs disaster

I waited 3 hours in line waiting for the branch at Maponya mall to open, their operating hours is from 08:30 but they opened doors at 09:10 first of all, secondly the service providers were very disorganised.

I app**** for a smart card and passport and paid R540, after a few days they sent me an sms saying that they can't process my application due to non-payment. I immediately called them to advise them of this and they told me to go back into the branch. I have since been trying to sort this out to no avail. Please assist