HOME AFFAIRS ARE STILL USELESS!!!

<p>On 30/08/2016, I created a profile to get my Smart ID card from a bank. I completed all the necessary paperwork but when I tried to pay the R140 that it asked for, it wouldn't go through. I found out later that their systems were apparently down. This always seems to be the case with Home Affairs - one excuse after another and totally unwilling to assist. On speaking to a friend, I was advised to just pay the money out of my bank account which I duly did. Despite this, I am still unable to make an online booking. I have now been back 4 times, and on speaking to Mpho yesterday who I found to be extremely rude and unco-operative, I was told that I need to pay again before I can book and to refund the previous R140 which I paid, will take 3 - 6 months. This is not acceptable</p>