HELP!! BIRTH CERTIFICATE ISSUES

On the 22nd September I app**** to have my daughter's surname changed to my marital surname. The teller behind the desk told me it takes 9 months. From the 9th month of the application I have been driving in and out to the home affairs department for them to continuously tell me it's not done. Eventually I had to call DOHA head office. They told me the application was incorrectly submitted and that the teller need to re submit and they will do the changing of the surname immediately. That didn't happen. I have been calling for a whole month. Still nothing. I need this birth certificate as quick as yesterday. What could be the hold up?? 9 months turned into 3 years.