Government institution

Started off at the Pinetown branch. Stood in the queue since seven in the morning just to be told that the system of line. This today 26/03/19 and the day before the same. Then visited the branch in Umgeni and found the queue to be endless and left for Prospecton. On the arrival told the system off line just to go back to Pinetown. Stood in the queue for another 3 hours just to be told by the security guard that the scanner is not operational. I walked inside to see whoever in charge and spoken to a white lady and complained and her answer very rudely been that it been announced several times and after i explained to her could not be she raised her voice at me and i decided to rather leave. Is this how a government institution treats public. The state of the inside of the office and toilets totally not excepted and a health risk. Needless to say i could not in three days apply for my passport and still dont know where to go to get this sorted and expect this complain will not even receive attention. TYPICAL government institution.