Frustration Department of Home Affairs

Frustration is growing with the Department of Home Affairs.

My Wife, Bianca app**** for an Unabridged Cert on the 04-02-2019 at DHA Bellville.

After waiting 10 weeks with no response I was able to escalate and get a Case Number.

I phoned monthly after that to get the almost automated response of archives is searching for record.

On phoning last week, week 25 of 2019, the call center told me that the case had been closed (whattt), I then proceeded to explain we had not received the certificate and got the case reopened, was then advised to phone back on Monday 24 July.

I contacted the call center on the Monday to have the same old response be regurgitated about archives, I then insisted to speak to a supervisor who said she would follow it up and phone me back.

No phone call, I contacted the call center to Thursday 27 July receiving the response that it was at archives and that someone had contacted me which they had not.

We require documents for an application which we can not complete due to the Department of Home Affairs incompetency and lack of efficiency we have no end date to complete application