Frustrating

x1 star rating is way too much for Home affairs... 2 months ago i app**** for my passport as well as my sons, we stood in the queue for 3 hours and got told they are off line. This put me off so much. Today i went again and was there from 06h30, i was turned away because my online application expired. Trying to get onto the website is useless. I eventually got through to a call centre agent and was advised that the reason they couldnt assist me is because my previous passport that i collected in 2010 reflected as never collected and this put a block on my profile. So for 10 years i used my passport that i supposedly never collected. So now i have to wait for the IT department delete it on their side before i can apply for my passport. Sorry i know this is a long story but just needed to vent. I know the complaints goes to deaf ears i just wish something can be done