Frustrated, Disappointed & Frustrated

I've app**** for my smartcard ID last year December at Alberton branch DHA and was told that it will take 2 weeks for delivery. I waited for the notification informing me that the card has been delivered to no avail. Then on the 11th of January I went to the branch, where I had to wait for more than 4 hours because of their systems were offline as usual. When I was eventually assisted the staff at the reception desk told me that my ID card was at Maponya Mall branch Soweto. Puzzled, frustrated 😤& frustrated I told them that I don't have the time to go fetch it that far they'll have to do something to resolve the matter. Then I was referred to a supervisor who said she'll email to get card rerouted then she asked me to follow-up with her after a week for feedback. When I called on her 18th of January the numbers for both the branch & call centre were ringing unattended *** and ***), so why have the telephone lines available if the communication channels will not be seamless to resolve or assist community. Let's be mindful I paid for the service of getting the card to the branch of my choice and I'm now being inconvenience. Reference no: 2*** Please note that the supervisor last week on the 31st of January decided to respond after almost trial of emails below is the response which I don't understand what it means and how it's assisting me of resolving my query. From: Susan Williams Sent: Wednesday, 31 January 2024 10:41 To: *** Cc: Sylvia Matona Subject: RE: SPM RE: AMRe: ID Incorrectly delivered at the DHA BRANCH - without my consent! Good day Mail forwarded to office manager, Good things comes to those who wait. S.C.Williams Civic Service Supervisor *** How long will this issue takes before it gets resolved???? The 📧 address shared were all the addresses hat I've communicated with still awaiting resolution. *** *** ***