Frustrated customer

I app**** for an ID card November 2024 at Maponya mall home affairs and was sent away trice upon collection of my ID card in 2025. Being offline all day, closing due to a crisis but some customers gets to go into the office. They have a security guard writing lists of customers in the queues , instead of an employee of home affairs. He then decides that they have served enough people for that day. This security will send the rest of the customers home. I have yet to collect my ID by taking off time from work to go there. They have no remorse for people's time and the cost to travel up and down, and no customer sense. I am disgusted by their service and attitudes. I should go and work there to teach them what proper customer service means.