********** Passports

Good day Monday at 5am I was waiting outside the Boksburg DofHA Boksburg to renew my passport for work as I need it since I’m working for SAA. At eight when I entered the building , from scratch the treatment of the customers was really bad. We were ordered to stand there do this do that. The first gentleman that helped me even told me “that I was delaying the process”. Very rude indeed. They ordered us around like primary school children. The gentleman last said then informed me that I have 2 more passports that’s still valid and he wants to see it. Info I got from them Passport1 number C ********** 8 date 2011/01/03, Passport 2 number C ********** 3 date 2010/12/15. I KNOW ABSOLUTELY NOTHING ABOUT THESE 2 PASSPORTS. I suspect they are ********** documents. So next I’ve been sent from pillar to post trying to figure out what’s going on. I have been told that the department does not make mistakes on their system and I “probably “ forgot about these passports and that I would be penalized for these unknown documents. Even after I promised them that I know nothing about these passports they kept on treating me like a ********. The whole ordeal was humiliating to say the least. I was instructed to go to the police to open a case for ********** passports. Moses is the contact person I dealt with at the DofHA Boksburg. I battled to get the info out of them of these said passports. They were hesitant to give me this information. The police station then instructed me to get a letter from the DofHA stating that I never had these passports. I only ever had 2 passports in my life- number one pp number ********** 76, number 2 pp number A ********** 0 which expires 7 JUNE 2019. Boksburg Department of Home affairs (Moses) refused to give me a letter or help me in any way. I then returned to the police station. Officer NENE at Boksburg North Police assisted me to open a case, case number 236/5/2019. I then returned to DofHA to give them the case number and Moses treated me like he did no care about my situation, had no empathy and I suspect he will go out of his way to delay the investigation. I URGENTLY need a new passport to continue my work as flight attendant at SAA. Your help in this matter would be greatly appreciated. Best Regards