First time ID - South Africa - DHA - FAILS AGAIN!!!!

I have submitted documents for on the 12th of August 2018 at the Edenvale DHA offices. Up to day my ID is pending although I have been informed on submission that it will take only 4 -8 weeks to process and be ready for collection. I have received as well confirmation that my application is complete and all documents submitted are sufficient. After several of months of following up with The supervisor Jackie Ramalepe and assurance that he will resolve this matter several months passed and with no other choice but to reach to the head of the department Rudzani Netsianda. With more assurances and apologies I was promised prompt resolution. Many e-mails, phone calls, lost documents and frustrations the matter still hasn't been resolved. Unfortunately one cannot count on any professional help from the customer service who are not even trained to read correctly the system reaching to the invalid notes on their system, mixing the departments and dates (Ms N Dibete,N. Matshika). Rudeness of customer care is shocking! I Just got of the phone with Kefiloe Phiti ( who as well had a huge attitude, back chatting and cutting me off ). I was kept for an hour on the phone, to be refused to speak to Rudzani as all over sudden I first have to speak to the supervisor Nyameka Mabija who neither was willing to come up to the phone. I was informed she will maybe get back to me today, or rather on Thursday. I am unfortunately not the only one in this predicament. It is unacceptable!!!

** Here however an exception: About a week ago I had a privilege to be assisted by Nompumelelo Mgadi, not only she was very professional and helpful, but went out of her way to give me as accurate information as it was within her authority. I'd suggest promoting her as if everybody would be that willing to do their jobs, we would not have above issues with negligence.

SUMMARIZING: I have been declined the right to fair administrative service by DHA within a reasonable period of time. Further steps will be taken!

Thank You HALLO PETER for your attention!