Finger Prints Not appearing on Home affairs system

my mother went to home affairs department at springs ekurhuleni on the 18th of September 2025 to apply for a smart identity card.

upon arrival my mom was attended to by home affairs assistant and told her that her finger prints were not appearing on their system. My mother is a south African citizen born in 1959 who her life is now stand still due to her finger prints not appearing anywhere within the home affairs.

kindly assist with regards to the matter

Yours Sincerely MP Maloma